EMS Delays

Check here if your item is delayed in an EMS box from Korea

It's not always possible to share every update when an EMS box is delayed. To show you that effort is being made behind-the-scenes, you can find all information about currently-delayed boxes here.

There is currently 1 box delayed. Last known tracking: September 25

Contents: Soundwave 2.1-2.2, Higher 4.0, Mighteez Trading Cards, Aniteez in Color

Read the updates here:

  1. Visit a physical Korea Post office with my proxy and request an investigation.
  2. Called PostNL. Answer: "We cannot help you nor tell you any expectations regarding the fate of the box. Have Korea Post start an investigation."
  3. Checked in with proxy about the status of the email to Korea Post. Got no response to the previous email; requested to send another email.
  4. Called PostNL. Asked if they can resend the email with customs costs, because I never received it. CS person put the request down in the case.
  5. PostNL called for 1 second, missed the phone call. Received an email instead: "We can't help you. Contact the sender to start an investigation."
  6. Called PostNL. Answer: "I can see that it's in the country. You should've received a request to pay customs fees. Not received? Ok, I'll start an investigation. You should hear back within 5 work days."
  7. Proxy replied to Korea Post email with request to start a formal investigation.
  8. Contact PostNL. Told them the answer of Korea Post and the attempt to start an investigation. Explained that technically I'm the sender, but their answer stays the same: can't start an investigation because you're not the sender on paper.
  9. Tried calling the phone number Korea Post pointed to. Answer: "This phone number has expired, please contact PostNL customer service."
  10. Proxy emails Korea Post. Answer on October 26: "It has arrived in the country of destination and is being handled by customs. It is difficult for us to accurately track it's whereabouts. We advice to contact PostNL."
  11. Proxy tried calling EMS, no answer.
  12. Chat with PostNL. Answer: "We can't help you. The box isn't with us. They have up to 30 days to process it, after that they have 12 weeks to return it to Korea."
  13. Pretend to be the sender (proxy) over the phone with PostNL. Referred to Korea Post. Sender cannot start an investigation through PostNL either.
  14. Proxy chats with Korea Post bot. Clicks the option "EMS Whereabouts investigation", receives the answer "It is a difficult question to answer".
  15. Tried calling EMS, no answer.
  16. Chat & call PostNL. Answer: "We don't know anything about the letter. Wait for 30-day period to pass. Investigation can only be started by Korea Post."
  17. Chat with PostNL. Answer: "Wait for the time period to be over. We can't tell you if the letter arrived. Should be an update in around 10 working days."
  18. Received a physical letter in the mail: More information and proof needed about the contents of the box. Filled in and send out in return envelope the same day.
  19. Ready for customs clearance.
  20. Arrival in Amsterdam.
  21. Departed from Korea.
  22. Box posted by proxy in Korea.